Icomm support and maintenance brochure

If something goes wrong with your system, it is not always obvious where the problem lies. ICOMM’s policy of ‘Any Requirement, One Number’ (ARON) ensures that no matter what the support or maintenance issue, all you need to do is pick up the phone.

Computer systems are complex enough without having to worry about which manufacturer’s support team you should be calling, or when the maintenance expires on the particular network component at fault.

Every moment that your system is out of action you’re losing money. Your sales force is sitting idle, your customers are unable to place orders, your telephone operators can’t bring up account details. The last thing you want, as your company’s IT manager, is for the rest of the team to lean on you, adding to the pressure, while you struggle to find out who you should be contacting, let alone actually getting the problem fixed.

That’s where ICOMM step in. ‘Any Requirement, One Number’ means that you have one single contact number for any support or maintenance issue, no matter where in your voice or data network it occurs.

ARON makes your life easier because from the moment you place the call we take the problem off your hands. We work with you to diagnose the cause and get your system back up and running as quickly as possible.

Fast, painless, reliable and unique to ICOMM.

ICOMM is able to offer this because we have close business links with all our suppliers, built up over years of cooperation. The manufacturers talk to us because they do business with us. They deal with us because they know us well.

The benefit to you is that ICOMM work with the experts, the people who built your system and who understand how it works inside and out. If there’s a problem, those experts are on tap. You call your ARON number and we do the rest.

ARON is more than just a single point of contact. It allows us to keep in touch with you proactively. We manage your warranties and maintenance contracts for you, no matter which manufacturer the equipment was purchased from. When a contract is due to expire, we inform you and give you all the options. You can bundle all your warranties and maintenance contracts with one company, with one payment schedule.

Nothing is allowed to slip through the net; you will never have to face that moment of dread when you realise that the one piece of equipment that has failed is the one whose maintenance contract you let lapse.

Managing an IT network is a tough job. ARON takes away the hassle and makes you part of the solution.